Shipping & Returns

Shipping

• Generally, your purchase is quite large and many freight companies have neither the equipment or experience to handle these items. In Australia, we generally use TNT Specialised freight for our deliveries. While they are not normally the cheapest option, they do provide a tail-gate delivery to most destinations in Australia and have shown over the years that they can reliably deliver freight on time and undamaged. This is not a service level that we have always experienced when customers have chosen to use a cheaper alternative.
• Couches, tables and chairs are generally shrink-wrapped on a disposable pallet with a foam overlay.
• Our standard delivery is to the ground floor doorway only and does not include unpacking, positioning of your purchase and removal of the packaging. If access to this location is over uneven ground or up steps, the delivery is to the roadside.
• On-line freight estimates are based on the standard specifications. If you choose a wider, higher or longer option, we will recalculate freight in your formal Quote or Sales Order.
• If you would like your purchase positioned in your rooms and the packaging removed, this can be arranged at a premium.
• Alternatively, if you would prefer to use your own transport arrangements we can arrange this for you. Products that need the protection of pallet packaging will be subject to a nominal packing charge.

Returns and Claims

• No claims recognised after 7 days from delivery of goods.
• Any returns only after authorisation by ABCO.
• All returns at your expense with packaging as new and subject to a 15% restocking fee